Privacy policy
Last updated: October 17, 2026
HearAbout (“the App”) is a Shopify app made by Centubo (“we”, “us”). This policy explains what information the App collects when a merchant installs it on a Shopify store, how we use it, and the choices you have.
Permissions the App requests
| Shopify permission | Why we need it |
|---|---|
read_orders | to read the order's name, total and currency, and to count your orders for the response rate. HearAbout does not read customer names, emails or addresses |
write_orders | to tag the order with the answer (for example hdyhau:tiktok) and to save the answers in an order metafield |
Information we collect
| What | Why |
|---|---|
| Store information: your store's myshopify domain, Shopify shop ID, currency, time zone, plan and install date. | To run the app for your store. |
| Access credentials Shopify issues to the app, and session details Shopify provides when a staff member opens the app. | To call the Shopify API on your behalf and sign you in to the app. |
| Your survey settings: questions, answers, report keys, translations, thank-you message and status. | To show the survey on your Thank you and Order status pages. |
| Survey answers: the answers a buyer gives (choices, ratings, and any text they type), the order ID, order name, total, currency, whether it was the buyer's first order, the checkout language and the dates. | To show your results and tag the order. |
| A count of your orders per day, from Shopify's order notifications. | To calculate the response rate. |
| Order notifications (webhooks) sent by Shopify, kept so they can be processed reliably and retried after an error. They are deleted automatically 7 days after processing, and at the latest after 30 days. | To count orders. We do not read or use customer details that may be included. |
We do not collect payment card details.
Shoppers on your store
On your Thank you and Order status pages, the HearAbout survey is optional for buyers and does not set cookies or track them. When a buyer answers, the block sends the answer and the order ID to our server, authenticated by Shopify. We do not collect the buyer's name, email address or postal address, and the survey does not identify the buyer beyond the order. If a buyer types personal information into a text answer, it is stored with that answer, and we delete it when Shopify sends us a customer data erasure request for the order.
How we use information
- To provide, maintain and improve the App.
- To show you the results the App brings to your store.
- To answer support requests and send important notices about the App, such as pricing changes.
We do not sell personal information and we do not use it for advertising.
Sharing
We share information only with:
- Shopify, to run the App.
- Service providers that host and operate the App for us (cloud servers, database backups, email), under contracts that require them to protect the data and use it only for our purposes.
- Authorities, when the law requires it.
Storage, security and retention
- Data is stored on secured servers and transferred over encrypted (HTTPS) connections.
- We keep your data while the App is installed on your store.
- When you uninstall the App, Shopify asks us to erase your store's data 48 hours later. We then delete it from our database. Backups that contain it are overwritten within 30 days.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete personal information about you, and to object to how we use it. Merchants can ask us at [email protected]. Shoppers should contact the store they bought from. We respond to data requests that Shopify forwards to us, including requests made under the GDPR and the CCPA.
Changes to this policy
We may update this policy when the App changes. We will change the date at the top, and tell merchants in the App about important changes.
Contact
Questions about this policy or your data: [email protected].